What is the difference between a Case and a Chat?

No, you’re not dreaming — Chats and Cases are basically the same thing. We think of the Chat as the starting point for you to connect with our team, and to get answers to your questions. We organize your Chats into Cases and recommend that you click into an existing Case each time you want to speak with someone about it. In this way, all your documents and your conversation history will be neatly organized for future reference.